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Entrepreneurs looking for the next big thing need to grab. A copy of our book and this one, and fast. Ndash; Bob Dorf, co-author with Steve Blank. SMART CUSTOMERS, STUPID COMPANIES pulls no punches. Dynamic and a quick read, this full color book focuses like a laser on disruptive innovation and what it takes for a company to profit from it, instead of getting crushed by it.

4 Customer Service Trends That Will Impact the Contact Center. Customer service is at a pivotal point. Business as usual is not satisfactory for customers. The following trends are going to play an increasingly important role in contact centers during the next few years. Stringent adherence to policies and procedures rather than occasional exceptions may cost companies customers.

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